| Processing | Category of processing data | Base for processing |
| Communicate developments, updates and news | Unique identifiers Contact data Company data | Your consent |
| Obtain feedback from You and conduct analysis | Unique identifiers Contact data Company data Employment and work data (position in company You represent) Communication / interaction data Electronic communications data and metadata | Your consent |
| Maintaining a database of our current customers, clients | Unique identifiers Employment and work data Company data | Our legitimate interest in maintaining business relationships and carry out interaction with clients |
| Personalize and target marketing activities | Unique identifiers Contact data Company data Employment and work data Electronic communications data and metadata Communication / interaction data Metadata | Your consent |
| Location-based marketing | Unique identifiers Company data Contact data | Our legitimate interest in sending promotional materials tailored to the location of the data subject's company |
| Provide telecommunication services and other related services (act as Processor) | Unique identifiers Contact data Technical data Electronic communications data and metadata Communication / interaction data Metadata | The legal basis is determined by the Controller |
PRIVACY POLICY
Version 2.0
December 1, 2024
Our Privacy Goals and Objectives
Ventatel Limited works to protect the privacy of personal data entrusted to us.
Our goal is to protect privacy rights in the digital age.
Our strategic objectives are to:
We work daily to earn the trust of our data subjects by following six fundamental privacy principles:
Please read this document carefully.
December 1, 2024
Our Privacy Goals and Objectives
Ventatel Limited works to protect the privacy of personal data entrusted to us.
Our goal is to protect privacy rights in the digital age.
Our strategic objectives are to:
- Strengthen public trust and confidence in our data practices.
- Deliver high-quality telecommunication services with rigorous standards for information security and privacy.
- Stay aligned with the latest technological advancements.
We work daily to earn the trust of our data subjects by following six fundamental privacy principles:
- Lawfulness, fairness, and transparency;
- Purpose limitation.
- Data minimization.
- Accuracy.
- Storage limitation.
- Integrity and confidentiality.
Please read this document carefully.
Overview
This Policy informs you of our processing of your personal data when you:
It also outlines the choices you have associated with that data.
This Policy informs you of our processing of your personal data when you:
- Act as representatives of our clients or potential clients, business contacts, suppliers, and business partners at events or exhibitions (“Business Contacts”);
- Visit our website.
- Subscribe to our marketing materials or newsletter.
- Contact us about employment.
- Interact with our social media pages, our company, or our specialists.
It also outlines the choices you have associated with that data.
Terms and Definitions
Some terms used in this document:
Some terms used in this document:
- Automated decision-making is a decision that our system makes automatically due to a specific algorithm, without human participation.
- Cookies are small pieces of data stored on your device.
- Data controller means a person who (either alone, jointly, or in common with other persons) determines the purposes and manner in which any personal data are, or are to be, processed.
- In cases where we process Personal data to provide services to our clients and according to their instructions, we are the Processor; in certain cases, we may act as the Controller.
- Personal data means any information that is linked or reasonably linkable to an identified or identifiable individual; it does not include de-identified data or publicly available information.
- Profiling means any form of automated processing performed on Personal data to evaluate, analyze, or predict personal aspects related to an identified or identifiable individual’s economic situation, health, demographic characteristics, personal preferences, interests, reliability, behavior, location, or movements.
- Processor or Service Provider means a person or entity that processes personal data on behalf of a Controller (for example, a payment system, accounting services, etc.).
About Us
This Policy describes how Ventatel Limited (a company based in Cyprus) processes Personal data as the Controller or as the Processor (in cases where we process Personal data to provide services to our clients according to their instructions).
If you have any questions about how we process your personal data, you can contact us, and we will work to resolve your issue. You can reach us through:
We will send responses to your requests to your email address or in any other form you prefer.
This Policy describes how Ventatel Limited (a company based in Cyprus) processes Personal data as the Controller or as the Processor (in cases where we process Personal data to provide services to our clients according to their instructions).
If you have any questions about how we process your personal data, you can contact us, and we will work to resolve your issue. You can reach us through:
- The form below.
- Email: privacy@ventatele.com.
- Writing to us at: Ventatel Limited, Gladstonos and Filokyprou Corner 120, Foloune House, 5th floor, Office E2, 3032 Limassol, Cyprus.
We will send responses to your requests to your email address or in any other form you prefer.
Your Rights and How to Exercise Them
Your Personal data is subject to several rights:
Your Personal data is subject to several rights:
Confirm whether your personal data is processed, access such personal data, and obtain the following information:
- The purposes of the processing.
- The categories of personal data concerned.
- The recipients or categories of recipients to whom the Personal data has been or will be disclosed, particularly recipients in third countries or international organizations.
- Where possible, the envisaged period for which the Personal data will be stored, or, if not possible, the criteria used to determine that period.
- The existence of the right to request rectification or erasure of Personal data, restriction of processing, or to object to such processing.
- The right to lodge a complaint with a supervisory authority.
- Where the Personal data is not collected from the data subject, any available information as to its source.
- The existence of automated decision-making, including profiling, and, in such cases, meaningful information about the logic involved and the significance and envisaged consequences of such processing for you.
Correct inaccuracies in your Personal data, taking into account the nature of the Personal data and the purposes of processing.
Delete Personal data, except in cases where data is necessary for compliance with a legal obligation, for performing a task in the public interest, or in the exercise of official authority vested in the company, or for the establishment, exercise, or defense of legal claims.
Opt out of the processing of personal data when it is carried out for tasks in the public interest, in the exercise of official authority vested in the company, or when processing is necessary for the legitimate interests pursued by the Controller or a third party (e.g., targeted advertising, the sale of personal data).
Obtain a copy of your personal data processed by us as the Controller, in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another Controller without hindrance, where the processing is carried out by automated means, provided that we are not required to reveal any trade secrets.
I.e., a decision that our system makes automatically due to its specific algorithm and without human participation.
Opt out of the processing of personal data for purposes of profiling in furtherance of solely automated decisions that produce legal or similarly significant effects concerning you.
Opt out of the processing of personal data for purposes of profiling in furtherance of solely automated decisions that produce legal or similarly significant effects concerning you.
You can send us a request if you have any questions about your privacy rights or how you can exercise them. Our goal is to respond to your request as soon as possible, but we will always do it within 30 days after receipt of the request. Some requests can take up to 30 additional days when reasonably necessary, considering the complexity and number of the consumer’s requests. We will let you know if that is the case and explain the reason for the delay.
If the request is unclear, we may contact you to clarify the content. Requests may also be refused if they are clearly unfounded or excessive (repetitive).
If we have doubts whether you have really contacted us (and not someone impersonating you), we reserve the right to ask you to confirm your identity (e.g., to confirm some data known to you and us or by other methods).
If the request is unclear, we may contact you to clarify the content. Requests may also be refused if they are clearly unfounded or excessive (repetitive).
If we have doubts whether you have really contacted us (and not someone impersonating you), we reserve the right to ask you to confirm your identity (e.g., to confirm some data known to you and us or by other methods).
Where Do We Get Your Personal Data From
We may receive your personal data:
We may receive your personal data:
- Directly from you (e.g., when you fill out our forms on the website).
- Automatically from your device.
- From other services and/or persons (our business partners, vendors, and other third parties).
- We assign or generate it ourselves (for example, we may assign you an ID).
Who We Can Share Your Data With
Third-party service providers we work with might handle your data on our behalf. Additionally, we might share it with public, government, judicial, and law enforcement agencies, provided we are legally allowed or obliged to do so.
We may share your personal information with our service providers who handle data processing for us.
Additionally, we might share it with public, government, judicial, and law enforcement agencies, provided we are legally allowed to do so. We may also share your information with trusted third parties, such as:
Third-party service providers we work with might handle your data on our behalf. Additionally, we might share it with public, government, judicial, and law enforcement agencies, provided we are legally allowed or obliged to do so.
We may share your personal information with our service providers who handle data processing for us.
Additionally, we might share it with public, government, judicial, and law enforcement agencies, provided we are legally allowed to do so. We may also share your information with trusted third parties, such as:
- Analytical services.
- Social networks and web platforms (e.g., to carry out communication).
- By using our social media accounts, you interact with us, e.g., by subscribing to a fan page, leaving a reaction (likes, comments), or sending us a message.
- External and internal lawyers and/or specialist advisors (e.g., to protect our legitimate interests).
- Public and governmental agencies (e.g., to perform our legal duties and obligations).
- The police or other government agencies (e.g., in the event of a crime or ongoing investigations).
Data Retention
The duration for which we are required or allowed to retain Personal data depends on the nature and the purposes for which the Personal data is processed.
When we process Personal data as a Processor, the retention period is determined by the Сontroller.
When we process Personal data as a Controller, the period during which we store your data may be determined by:
The duration for which we are required or allowed to retain Personal data depends on the nature and the purposes for which the Personal data is processed.
When we process Personal data as a Processor, the retention period is determined by the Сontroller.
When we process Personal data as a Controller, the period during which we store your data may be determined by:
- Contractual or legal obligations applicable to us.
- The period necessary to provide you with services or information requested (e.g., to send newsletters or to provide information).
- our legitimate business interests and the need to protect our rights and interests.
How We Provide Security
We prioritize the security of your data and employ standard protection measures, ensuring that our partners also maintain an appropriate level of security.
Our goal is to protect user data by implementing all necessary and appropriate safeguards against loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. We maintain a strong information security program with physical, technical, and administrative controls to keep your Personal data secure.
To ensure your Personal data is protected, we:
We prioritize the security of your data and employ standard protection measures, ensuring that our partners also maintain an appropriate level of security.
Our goal is to protect user data by implementing all necessary and appropriate safeguards against loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. We maintain a strong information security program with physical, technical, and administrative controls to keep your Personal data secure.
To ensure your Personal data is protected, we:
- Partner with reliable third parties who meet Personal data protection standards.
- Have established a comprehensive set of security policies across various areas.
- Control and differentiate access levels to your Personal data for our employees and third parties, and monitor data access and usage.
- Limit data access to only authorized employees who require it to fulfill their roles.
- Use encryption to secure data in transit and at rest.
Personal Data Breaches
Please be aware that no security system is infallible, and we cannot guarantee complete protection of the service or prevent unauthorized third-party access to Personal data. Should such events occur, we will take all reasonable steps to address these incidents and mitigate their effects.
If required, we will inform you of any breaches involving your Personal data and report the incident to the relevant regulatory authority, as stipulated by law.
Here are some key rules to prevent data theft on personal devices:
Please be aware that no security system is infallible, and we cannot guarantee complete protection of the service or prevent unauthorized third-party access to Personal data. Should such events occur, we will take all reasonable steps to address these incidents and mitigate their effects.
If required, we will inform you of any breaches involving your Personal data and report the incident to the relevant regulatory authority, as stipulated by law.
Here are some key rules to prevent data theft on personal devices:
- Use strong passwords: Set strong, unique passwords for all your accounts and devices. Avoid using easily guessable information like birthdays or common words.
- Enable two-factor authentication (2FA): This typically involves receiving a code on your phone or by email to authenticate your login.
- Keep software updated: Regularly update your operating system, antivirus software, and applications to patch security vulnerabilities and protect against potential threats.
- Encrypt your data: Encrypt sensitive files and folders to make them unreadable without the appropriate decryption key. Most modern operating systems offer built-in encryption features.
- Use secure Wi-Fi networks: Avoid connecting to public Wi-Fi networks for sensitive activities. If you must use public Wi-Fi, consider using a virtual private network (VPN) to encrypt your internet traffic.
- Be wary of phishing: Be cautious of unsolicited emails, messages, or phone calls asking for personal or financial information. Verify the sender's identity before responding or clicking on any links.
- Secure physical access: Keep your devices physically secure by using locks or biometric authentication methods. Avoid leaving your devices unattended in public places.
- Practice safe browsing habits: Avoid visiting suspicious websites or clicking on unfamiliar links. Install ad-blockers and browser security plugins to mitigate potential risks.
Supervisory Authority
Here is the contact information for the authority that oversees our use of your Personal data:
The Commissioner for Personal Data Protection
Office address:
Kypranoros 15, Nicosia 1061, Cyprus
Postal address:
P.O.Box 23378, 1682 Nicosia, Cyprus
Tel: +357 22818456
Fax: +357 22304565
Email: commissioner@dataprotection.gov.cy
Website: dataprotection.gov.cy
You can find the complete list of supervisory authorities at Our Members | European Data Protection Board.
Here is the contact information for the authority that oversees our use of your Personal data:
The Commissioner for Personal Data Protection
Office address:
Kypranoros 15, Nicosia 1061, Cyprus
Postal address:
P.O.Box 23378, 1682 Nicosia, Cyprus
Tel: +357 22818456
Fax: +357 22304565
Email: commissioner@dataprotection.gov.cy
Website: dataprotection.gov.cy
You can find the complete list of supervisory authorities at Our Members | European Data Protection Board.
| Сategories of personal data | Type of personal data |
| Unique identifiers | IP address Name (first and last name) Username Nickname Identification of sender and/or receiver in communications Cookie identifiers |
| Employment and work data | Position Job title Status in the company |
| Contact data | Phone number / MSISDNS |
| Company data | Company name Company data Company department Country |
| Communication / interaction data | Language Interaction history Feedback and personal assessment |
| Technical data | Device data |
| Web browsing data | Browser/device used |
| Electronic communications data and metadata | Phone calls Electronic communications traffic data |
Privacy Policy Archive
In this section, you can find previous versions of our Privacy Policy for your reference:
Privacy Policy version 1.0 from 16.04.2022
In this section, you can find previous versions of our Privacy Policy for your reference:
Privacy Policy version 1.0 from 16.04.2022
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